FRAUDULENT BILLING

Xfinity is trying to commit fraud.  I canceled my services 2 billing cycles ago.  They told me on the phone that I would receive a refund due to canceling during the billing cycle.  Mind you, I changed my service to the seasonal savings since I have been gone out state to work since August.  IN THAT TIME my internet service had not worked AT ALL for my nest thermostat and wifi cameras since SEPTEMBER.  This is one of the factors in me canceling the service to begin with.  The unreliability.  Next is how much it is vs how well it works.  The last reason is because they did not have any other options until last month (October).  I got a cred for $59.48 on 9/22/24.  I got a credit for $29.32 on 10/22/24.  They are claiming that I "owe a one time charge for $120".  My mother turned in the equipment and I have a receipt for that.  SOOOOO explain to me how that's possible since I have not had the service   I was supposed to receive a credit for $57.42, but they kept that and placed it towards this "one time charge".  Now since I locked my card and they can't charge it, they are claiming they are going to send it to collections.  I'm sorry, but you are not getting that little $62.46.  I have tried to comment on a previous post I made on here, but it says my email is blocked.  I have tried to talk to the xfinity assistant, but they say I'm not the account holder (I'm the only one on the account).  It seems to me, this will be reported to the better business bureau.  My credit report is locked to prevent fraud like this exact instance.  This will be resolved whenever I am off work because a phone call will be placed to customer service since this company decides to dodge EVERY SINGLE other way of communication.