3 Messages
Fradulent charges
I recently canceled my comcast internet account. I canceled it over a month ago. I was told that I would receive a refund on my account that I did not use for the rest of last month. Now they are saying I owe a bill for an additional $62 dollars. It says on the "bill" that it is a "one time charge for $120". How would I owe a bill whenever I was refunded money on my account? That makes NO sense. I canceled my service before the billing cycle was even over. If I am charged, this will be a major issue for me. It will be reported to my credit card AND the BBB, as well as the FCC.
XfinityEricB
Official Employee
•
1.7K Messages
8 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ldc96r
3 Messages
6 days ago
Xfinity is trying to commit fraud. I canceled my services 2 billing cycles ago. They told me on the phone that I would receive a refund due to canceling during the billing cycle. Mind you, I changed my service to the seasonal savings since I have been gone out state to work since August. IN THAT TIME my internet service had not worked AT ALL for my nest thermostat and wifi cameras since SEPTEMBER. This is one of the factors in me canceling the service to begin with. The unreliability. Next is how much it is vs how well it works. The last reason is because they did not have any other options until last month (October). I got a cred for $59.48 on 9/22/24. I got a credit for $29.32 on 10/22/24. They are claiming that I "owe a one time charge for $120". My mother turned in the equipment and I have a receipt for that. SOOOOO explain to me how that's possible since I have not had the service I was supposed to receive a credit for $57.42, but they kept that and placed it towards this "one time charge". Now since I locked my card and they can't charge it, they are claiming they are going to send it to collections. I'm sorry, but you are not getting that little $62.46. I have tried to comment on a previous post I made on here, but it says my email is blocked. I have tried to talk to the xfinity assistant, but they say I'm not the account holder (I'm the only one on the account). It seems to me, this will be reported to the better business bureau. My credit report is locked to prevent fraud like this exact instance. This will be resolved whenever I am off work because a phone call will be placed to customer service since this company decides to dodge EVERY SINGLE other way of communication.
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