Fradulent Billing Practices

I’m sharing this post to expose a serious issue I’m currently facing with Xfinity’s billing system, which I believe amounts to fraudulent business practices — and I want to know if others have gone through this too.

Here’s what happened:

I paid my Xfinity bills in full using my debit card, well before the due date. But despite those payments clearing, Xfinity’s auto-pay system still went into my bank account and re-charged me for the exact same billing cycles. This unauthorized draft caused payment reversals and chaos in my account — making it appear as if payments weren’t made when they absolutely were.

Now I’m stuck dealing with:

• Duplicate charges for the same billing cycle
• Payment reversals due to the system trying to take money that was already paid
• An inflated account balance and disrupted service
• No real help from Xfinity’s account management team, who are telling me I still owe money, even though I’ve already paid

This is unacceptable. Their system is broken, and yet customers are the ones paying the price — sometimes twice. I’ve kept records of my payments and bank transactions, and it’s clear the error is on their side, not mine.