Visitor
•
1 Message
Formal Complaint Regarding Billing Customer Service Experience
I had a very concerning customer service experience with an Xfinity billing representative and would like to file a formal complaint regarding the interaction. I would appreciate assistance from an Xfinity Support representative so that I can provide the details privately and have the matter appropriately reviewed and documented.
XfinityDemitrius
Official Employee
•
3.1K Messages
2 hours ago
Hey @user_pd0k9z, Thank you for visiting our official Xfinity Forums Community support page. I greatly appreciate you taking the time to provide us with your feedback and experience. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the proper channels.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help get that submitted.
0
0