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user_k6jxe5
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Tuesday, January 20th, 2026 5:58 AM

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Formal Billing Dispute: Duplicate Installation Fee

I am writing to formally dispute an incorrect charge on my recent bill.

  1. The Issue: I am being charged twice for a single Professional Installation. 

  2. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed two separate installation charges. One charge was previously waived, but an extra duplicate charge still remains on my account.

  3. Previous Communication: I spoke with a representative who claimed they "cannot waive it a second time." This is unacceptable as this is not a request for a discount, but a correction of a system error and duplicate billing.

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6 hours ago

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EG

Expert

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115.5K Messages

17 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPeterH

Official Employee

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2.5K Messages

17 hours ago

 

user_k6jxe5 let's take a look at your account and see what resolution we can come up with. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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XfinityChelseaB

Official Employee

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2.1K Messages

6 hours ago

@user_k6jxe5, I'm so happy we were able to get you taken care of tonight in getting your bill corrected. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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