2 Messages
First year promotional rate ended, and Xfinity internet plan increased from $20 -> $59!
Without any warning, my Xfinity internet plan increased in cost from $20 to $59 a month! I tried chatting with the Xfinity Assistant bot, but it just told me "Your user role doesn't have access to manage this account's billing preferences."
I assume the cost went up because my initial one year promotional rate ended. Is there another promotional rate that I qualify for? I'm fine with having slower speed internet, but paying 3 times as much per month is not something that I budgeted for.
Accepted Solution
XfinityShawn
Official Employee
•
1.1K Messages
1 day ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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