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skingsland1
1st Topic

2 Messages

Wednesday, January 8th, 2025 10:02 PM

First year promotional rate ended, and Xfinity internet plan increased from $20 -> $59!

Without any warning, my Xfinity internet plan increased in cost from $20 to $59 a month! I tried chatting with the Xfinity Assistant bot, but it just told me "Your user role doesn't have access to manage this account's billing preferences."

I assume the cost went up because my initial one year promotional rate ended. Is there another promotional rate that I qualify for? I'm fine with having slower speed internet, but paying 3 times as much per month is not something that I budgeted for.

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Updated 

5 days ago

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XfinityShawn

Official Employee

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1.2K Messages

8 days ago

 

skingsland1 My team can help you look for a new promotion today to help lower your bill. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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skingsland1

2 Messages

Thanks Shawn, message sent!

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8 days ago

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XfinityShawn

Official Employee

 • 

1.2K Messages

 

skingsland1 We have received your message, and will continue to help you over there moving forward. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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XfinityLinda

Official Employee

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1.5K Messages

@skingsland1 Thanks again for connecting with us here for a new promo. Glad we were able to get you taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_nrhxuq

1 Message

5 days ago

I'm having the same issue. Is the only way to get cheaper Internet switching to Verizon who holds the price for 5 years?

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XfinityJorge

Official Employee

 • 

1.8K Messages

 

user_nrhxuq Hey there! We appreciate you reaching out to our team and we are happy to work with you to help find a better rate. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

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