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user_fb73e0
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Visitor

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27 Messages

Thursday, October 6th, 2022 4:59 PM

Closed

Financial Hardship from Hurricane Ian

Will Xfinity be turning off service in Southwest Florida for Customers effected financially by Hurricane Ian.  Systems says services will be turned off if payment is not made.  No one to call to ask for help.

Kindly

Collier County Customer

Question

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Updated 

3 years ago

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This conversation has been merged. Please refer the main conversation:

Hurricane Ian

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

3 years ago

Hi there @user_fb73e0 . Please take a look at this link for general info: https://comca.st/3RB5oaI. As part of our recovery efforts, we aren't charging:

  • Late payment fees 
  • Early Termination Fees (ETF)

We are also offering the ability to put service on an up to 12-month pause. 

(edited)

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user_fb73e0

Visitor

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27 Messages

3 years ago

Internet an Tv are our on access to news and Family.   Not worried about fees, as need to modify payment plan, so we will lose service if we cannot pay?  We need service just flexibility in payment date.  

Appreciate any help to take one worry away that losing so much we wont have tv or internet.  

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CCMorgan

Gold Problem Solver

 • 

3.3K Messages

3 years ago

Totally understand where you're coming from. We are here for you! Are you looking for more of a payment plan type option? 

9

user_fb73e0

Visitor

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27 Messages

@XfinityMorgan​ Yes please; we just need more flexibility.

3 years ago

0

CCMorgan

Gold Problem Solver

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3.3K Messages

Understandable! Please review this link for me: https://www.xfinity.com/support/articles/installment-plan-balance-due. Does that still look like it would be something of interest to you, would that be helpful? 

{edit: hyperlink}

I no longer work for Comcast

3 years ago

0

user_fb73e0

Visitor

 • 

27 Messages

I already tried that it it would not let me extend date or change plan.  Tomorrow is a hard date it wont let me change that I have been trying to change since we were hit by Ian but could not speak to anyone to address our concern.  

3 years ago

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CCMarcella

Official Employee

 • 

352 Messages

That is completely understandable. I would love to look further into your billing questions and concerns. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCMarcella

Official Employee

 • 

352 Messages

Hello there! Nice to meet you. Thank you so much for reaching out today. I truly hope you and the family have been safe during this situation. Thanks so much for info, Charlie! Your account is now fully secured and verified, I appreciate that. Do you by chance have our awesome MyAccount app downloaded? You can actually schedule a payment arrangement right from there. Is it giving you the option to change that specified date?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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