Visitor
•
6 Messages
FINAL NOTICE – [Edited] – Cancel 12/1 + Refund
Account: [Edited: Personal Information]
Name: [Edited: Personal Information]
Address: [Edited: Personal Information]
Phone: [Edited: Personal Information]
TERMINATING contract 12/1/2025 due to overbilling.
Agreed: $40 promo + $10 auto-pay = $30/mo
Charged: $41.32/mo → $11.32 overcharge x 2+ months
Support promised refund → NEVER received.
REQUIRE:
1. Cancel to [Edited: Personal Information] NOW
2. Refund ALL overcharges (min $22.64) in 10 days
3. Send proof
Or: CPUC + AG + Small Claims.
FINAL NOTICE.
XfinityJorge
Official Employee
•
2.6K Messages
23 days ago
Hello user_p3fiw0 and thank you so much for taking the time out of your day to contact our Xfinity Support Team. I see that you are looking to make some changes to the account and we are here happy to help you by working together to address all your concerns. We got your back and are excited to assist you. In order to get started may I please get your full name and address over DM?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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