Visitor
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4 Messages
Final Bill
I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had to keep my Mobile account until the watches were paid off. Once we were free of those contracts, I moved our service to another carrier and received an e-mail with a link to the final bill. Unfortunately, that link does not work. I cannot see my final bill. After 2+ hours online and on the telephone with offshore agents, the answer seems to be that I cannot see the bill because my service is disconnected. One agent offered to mail the bill to my Pennsylvania address, but mail forwarding has already expired. I asked to speak to a supervisor; the final agent would not forward me. I asked that agent to remove my credit card from my account; she claims she was unable to do that. I cannot remove it because, again, my service is disconnected.
Accepted Solution
user_ouv1xb
Visitor
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4 Messages
1 hour ago
This marks the official end of my thirteen-month attempt to resolve my ongoing issue with Xfinity Mobile. I am officially giving up. After a year of dealing exclusively with your offshore customer service team, it is clear that your support structure is designed to exhaust customers rather than assist them. Every interaction has been a masterclass in script-reading, pass-the-buck tactics, and complete institutional incompetence. Not a single representative possessed either the authority or the competence to solve this problem. No need to respond. No need to open a new ticket. No need to offer a generic apology. I accept full financial and operational responsibility for my mistake in choosing your company. I will ensure that this text, alongside a detailed timeline of your systemic support failures, is posted publicly on every major review platform, industry forum, and consumer advocacy site available. If I cannot recover my lost resources, I can at least ensure other potential customers learn from my error and avoid dealing with you entirely.
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XfinityJorge
Official Employee
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3K Messages
9 days ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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