Visitor

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3 Messages

Saturday, May 9th, 2026 3:41 PM

Final Bill

I moved from Pennsylvania to Maine one year ago.  I do not live in an Xfinity area, so had to cancel Internet/Cable.  Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable.  Because I had been swindled into two-year watch contracts in 2024, I had to keep my Mobile account until the watches were paid off.  Once we were free of those contracts, I moved our service to another carrier and received an e-mail with a link to the final bill.  Unfortunately, that link does not work.  I cannot see my final bill.  After 2+ hours online and on the telephone with offshore agents, the answer seems to be that I cannot see the bill because my service is disconnected.  One agent offered to mail the bill to my Pennsylvania address, but mail forwarding has already expired.  I asked to speak to a supervisor; the final agent would not forward me.  I asked that agent to remove my credit card from my account; she claims she was unable to do that.  I cannot remove it because, again, my service is disconnected.

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Official Employee

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3K Messages

21 hours ago

 

user_ouv1xb Hi there! Our team is here happy to help with your Xfinity Mobile concerns to make sure we get you the final bill. To get started can you send us a DM with your name and address?
 To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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