Visitor
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3 Messages
Final Bill
I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had to keep my Mobile account until the watches were paid off. Once we were free of those contracts, I moved our service to another carrier and received an e-mail with a link to the final bill. Unfortunately, that link does not work. I cannot see my final bill. After 2+ hours online and on the telephone with offshore agents, the answer seems to be that I cannot see the bill because my service is disconnected. One agent offered to mail the bill to my Pennsylvania address, but mail forwarding has already expired. I asked to speak to a supervisor; the final agent would not forward me. I asked that agent to remove my credit card from my account; she claims she was unable to do that. I cannot remove it because, again, my service is disconnected.


XfinityJorge
Official Employee
•
3K Messages
21 hours ago
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