Visitor
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1 Message
File a complaint
I have been with Xfinity for decades, but over the past two years I have experienced consistently poor customer service. Each month, I was charged for services I was not using, including home phone and cable. Although representatives indicated that adjustments would be made, those adjustments never occurred.
EG
Expert
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117.5K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.2K Messages
3 months ago
Hi there, @user_pm1fec. Thanks for reaching out to us here on the Community Forum. We would like to get more details on what the situation is with your subscribed services and charges, so we can assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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user_fo6c2o
Visitor
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2 Messages
20 hours ago
Last month when my 12 month offer was about to expire I reached out to customer service and they offered me to stay on the same price with a better internet speed and some tv package, I explained I didn’t need any tv but they told me it was included on the price so I didn’t mind. This month I received my first bill with the new price to double to charge and when I reached to customer service they told me they can only remove the tv package and I will still pay $15 more than my usual bill, they said there’s nothing the could do. I have proof, I took screenshot of the conversation I had with the agent 1 month ago.
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user_cbpha3
Visitor
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5 Messages
6 hours ago
I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my account has payment arrangement .
I do not know why I chose them as a provider. They are horrible, overpriced and misleading.
their customer service is horrible and has no understanding of what is being said. They should really be investigated like these other companies for misleading their customers and overcharging them
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