1 Message
file a complaint
It seems Xfinity has made it next to impossible to 1. contact customer service 2. file a complaint and it seems this is why they want AI so they don't have to hire anyone and they don't have to listen to us at all. As soon as I can find a new provider I'm out !!! Enough with the [Edited: "Language"] - I have a card on file and yet you charge me late fees for 2 months WHY???? You send me a message that my bill hasn't been paid. Seriously? YES I'M A [Edited: "Language"] ANGRY CUSTOMER
XfinityJohnG
Official Employee
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1.6K Messages
2 months ago
Thank you for reaching out to us here @user_bi62x5. That is definitely not the experience we would like you to have with your service, and I would be happy to check on any billing issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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109.9K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section.
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user_jxeb0t
1 Message
1 month ago
Xfinity will disconnect services for non payments. But will make excuses to not reconnect your services after you paid your bill. Blaming your issue on the
Modem.
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clesaal
Visitor
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3 Messages
25 days ago
I want to file a complaint. My service was out for over 6 hours on 3/26. And NOW, 3/37 its out AGAIN! Is Comcast completely incompetent?!! I work for home. This is not acceptable and I want it reported to Corporate and to whomever is responsible for the network in the Cobb County area of Georgia. This is completed unacceptable service and there are no excuses. How do I file a complaint?
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clesaal
Visitor
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3 Messages
25 days ago
They [Edited: "Language"]. I was out yesterday for over 6 hours and now down again today. They can't get their act together.
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user_s94zqj
2 Messages
23 days ago
I have had more problems with your company than I can count. Especially your customer service or more realistically the utter and complete lack of customer service you pretend to provide. For over 6 months I have been in regular contact with your "team". I was being charged over 180$ for just home internet service when the contract I signed was for 80$. I was being charged for a tv box and remote that I hadn't had in over 2 years. I begged for a different plan, and was told all they could offer was a new bundle including internet and a mobile line. I didn't want a mobile line, they assured me it was a formality and the only way to lower my bill if I didn't want to cancel. I was PROMISED the new bill would be 130$ ( which really isn't much better anyways) but I had spent over 6 hours in one day trying to get the plan changed, so i reluctantly agreed with the assurance that it would be cheaper than my current bill. I received the phone that i never wanted, they didn't provide the little card needed to activate it so i called it pointless and put it back in the box. Considering I never even wanted it in the first place that was fine with me. That month i received a bill of over 130$ for the internet and a separate bill of 98$ for that freaking phone. I reached out yet again looking for help, there was NONE to be found from your customer service team. I began having issues with my home internet, which I'd reached out about several times in addition to my billing concerns. I was being charged this astronomical amount for 1000mbps of home internet speed, however, the test run on the system routinely returned speeds of literally 15-20 mbps. I was told that they needed to send out a tech, i asked if there would be a charge and was informed that yes there would and it would be a MINIMUM of 100$. Which is beyond ridiculous. I was then told i would probably need to purchase/rent a new more expensive moteum. At this point, I have been purely disrespected by your customer service and company. I have been patient and kind through the endless issues, slow service, the dropped calls, the overcharges, the poor helpless "chat/call agents" oh, and I can't possibly forget that godforsaken AI bot. FInally, a few months ago i saw an add for a new plan, it was exactly what id been asking for for forever. I reached out asking to switch to it. I was told i couldn't, first they said "it wasn't available in my area" then they tried to bundle me into more unnecessary services. I looked it up for myself, it was available in my area, i told the man, and he rebutted with " well yes but its only for new customers". EXCUSE ME??!?! After all of the [Edited: Language] I've been pulled through, the 200$ a month payments for YEARS for a service and speed that I'm not even receiving, and I can't even get decent customer service. And now this! A new customer who hasn't stood by your company through it is getting a better deal than me, that's horrible especially when i know you'll slowly rope them and add charges until they're in my same boat. I asked to cancel my service and informed the man that any current outstanding balance should rightfully be waived, it was 178$. He said he could do that understandably, and told me I could sign myself up for the new service. Which i did, the man who helped me with that assured me i only had one account with you and everything i needed. And yet somehow I've just received a bill for the account i closed 3 MONTHS AGO, claiming i have an outstanding balance of 400 some dollars with 175 due immediately. All I have to say now is this is so far pasted [Edited: Language] up and irritating. All i want is the service i pay for to be provided, to receive accessible and decent customer service when needed and to not be LIED to. I should not and will not pay a single dime more towards a closed account, it honestly should be refunded to me. I want the "outstanding" balance waived and an apology!
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user_s5zxud
1 Message
19 days ago
I am filing a complaint and turning your company over to the better business bureau and yelp and every possible place I can turn you over to.
1. I have been a long time customer with you for years and to be treated like I have been treated is beyond unbelievable!!!!
2. I have been transferred around and around and around from one dept to another without getting to the bottom of my issue and no help. I finally cancelled my services and returned my equipment.
3. The Stupid person that I had after being a long time customer took me off the package that I was on Because I downsized my package. She didn’t keep me as a long time customer like I had been and signed me up as a new customer and they charge me a new customer charge. I have called on this problem for months and just have gotten a run around the transfer pot with no help after being on the line each time from more than 1 1/2 hours. It is beyond a joke!!!! Your service and customer service is a huge problem!!!!! Then I decided to just pay on the balance that I had been charged after faithfully paying every month at $50.00 a month without missing a payment just to be turned over to a collection company and lowered my credit score 60 points!!! I’m am extremely angry prior customer that wouldn’t recommend your services to my worst enemy!!!
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