1 Message
file a complaint
It seems Xfinity has made it next to impossible to 1. contact customer service 2. file a complaint and it seems this is why they want AI so they don't have to hire anyone and they don't have to listen to us at all. As soon as I can find a new provider I'm out !!! Enough with the [Edited: "Language"] - I have a card on file and yet you charge me late fees for 2 months WHY???? You send me a message that my bill hasn't been paid. Seriously? YES I'M A [Edited: "Language"] ANGRY CUSTOMER
XfinityJohnG
Official Employee
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1.5K Messages
1 month ago
Thank you for reaching out to us here @user_bi62x5. That is definitely not the experience we would like you to have with your service, and I would be happy to check on any billing issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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109.2K Messages
1 month ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section.
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user_jxeb0t
1 Message
6 days ago
Xfinity will disconnect services for non payments. But will make excuses to not reconnect your services after you paid your bill. Blaming your issue on the
Modem.
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