The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
@user_0b0497 Thank you for your response. In order to for us to accurately and correctly provide information on what the 'federal credit balance' on your bill is in reference to, we would need to be able to view your account and billing information directly.
In order for us to do so and further assist you, would you please send us a Direct Message with your full name and full address following the steps below?
EG
Expert
•
110.3K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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0
user_0b0497
Visitor
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2 Messages
2 years ago
If I may ask as well what is the federal credit balance ?
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