1 Message
False information about charges
I was promised a promotional rate which was supposed to reduce my internet, tv, and phone charges by $60. My rates have gone up and I am paying more than was before the change in service. I have spoken with 9 different service representatives and have been told something different by each one. Each time I have been told that what is happened is unacceptable, but my rates keep on going up.
XfinityJanelle
Official Employee
•
1.5K Messages
3 months ago
Hey @user_mbyu4z , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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