Visitor
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2 Messages
False Cancellation Request
I received an email this afternoon stating Xfinity had received my cancellation request for my service with the end date being today, but I never put in a cancellation request. How can I undo this?
Visitor
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2 Messages
I received an email this afternoon stating Xfinity had received my cancellation request for my service with the end date being today, but I never put in a cancellation request. How can I undo this?
XfinityDemitrius
Official Employee
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2.6K Messages
3 years ago
Hey @user_b77db2,
Thank you for visiting our Xfinity Community Forums support page. Could you please send our team a direct message with your full first/last name and complete service address (Including the city, state, and zip code)? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Again
Expert
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34.2K Messages
3 years ago
@user_b77db2
Call these folks:
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
They should be able to help you.
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XfinityDemitrius
Official Employee
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2.6K Messages
3 years ago
Perfect! Thx! Reviewing the address, we are showing a new customer is attempting to start a subscription at this address. Will you be moving out of this address soon and no longer need services at this location?
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