New Poster
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2 Messages
Extra overage bill despite switching to Unlimited Data
On my Nov bill I was charged for data overages on my account. When I spoke to a representative on the support forum regarding switching to unlimited data, they assured me that my past overages for August and September would be forgiven. There was no overage charge on my last bill so why would there be one on this one?
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@srich2417 Apologies for the issue and the experience that you described above.
We have credited the data overage fee in full from your recent statement. That credit will appear on the next month's statement.
Apologies again and thanks for your patience.
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liza78
New Poster
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1 Message
5 years ago
Same here, i called them how many times. they told me no more extra charge and surprises charge. they keep on charging me of extra overage bill.
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@liza78
Apologies for the issue and the experience that you described above.
As a courtesy, we have credited any data overage fees in full for the past 24 months. That credit will appear on the next month's statement.
Apologies again and thanks for your patience.
Here are details on the data overage charges:
https://www.xfinity.com/support/articles/data-usage-exceed-usage
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@ZELDAT
Apologies for the issue and the experience that you described above.
As a courtesy, we have credited any data overage fees in full for the past 24 months, plus we have also credited back any other late fees and service fees charged over the past 24 months.
That credit will appear on the next month's statement.
If there is something else that we can assist with, please reach out to me via PM (Private Message) to see how we might be able to assist.
You can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message”
Near the top/middle of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled.
Apologies again and thanks for your patience.
Here are details on our data usage plan:
https://www.xfinity.com/support/articles/data-usage-exceed-usage
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