K_T30's profile

New Poster

 • 

1 Message

Monday, December 14th, 2020 5:00 PM

Closed

Extension

Is there anyway I could get an extension? My hours at work have been cut due to COVID-19 and I have a promise to pay already setup but my services keep getting disconnected. Any little bit of help that is offered would be greatly appreciated

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

18.9K Messages

5 years ago

@K_T30 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, I have credited back any late charges, convenience fees and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

forum icon

New to the Community?

Start Here