Dayna1121's profile

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Mon, Dec 21, 2020 2:00 PM

Extension on my current bill

Hi I’m a mom of 6 and I’ve been staying on top of my bill for the most part all year even with the pandemic I’ve been late but making it happen I have a 425 bill due on Christmas Eve and I need a week extension at least. My kids learn online and also need the internet for some of my work also have been having problems with the internet jumping in and out at all the wrong times.! Please all I want is a week extension please ans the kids you.!


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Apologies for the issue and the experience that you described above. 


As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months, plus an additional credit for your loyalty. 


I hope that helps in making the overall balance due more manageable. 


Those credits will post overnight and will be available to view in My Account. 


Thanks for your patience and hang in there.

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