Visitor
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2 Messages
Existing Deals for Current Customer - Promo's Customer Retetion
Hello, Im kinda sick of this practice from Xfinity on increases price on a yearly base and have to get in contact to get promo deals for existing customers. Please someone see my post and contact me. I am pretty upset about increase of my interent bills (Xfinity)........
Responses
Accepted Solution
XfinityBillie
Official Employee
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328 Messages
3 d ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration at having to reach out for a new promotion each year. I'm happy to assist you with reviewing new offers and to see if we may have a promotion that might be longer than a year. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
To send a "Peer to peer" ("Private") message you may need to:
Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send
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Leachdude
Visitor
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1 Message
3 d ago
Hello, I am trying to get a promo for current customer as my current deal has ended. I see this was resolved for this person via chat?
I do not see anyway to get a chat started on this page? Using a PC. Please help!
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