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Slixx002
1st Topic

Visitor

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2 Messages

Wed, Jul 21, 2021 1:13 PM

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Existing Deals for Current Customer - Promo's Customer Retetion

Hello, Im kinda sick of this practice from Xfinity on increases price on a yearly base and have to get in contact to get promo deals for existing customers. Please someone see my post and contact me. I am pretty upset about increase of my interent bills (Xfinity)........

Question

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Updated 

1 y ago

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Accepted Solution

XfinityBillie

Official Employee

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1.2K Messages

1 y ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration at having to reach out for a new promotion each year. I'm happy to assist you with reviewing new offers and to see if we may have a promotion that might be longer than a year. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send 

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Leachdude

Visitor

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1 Message

1 y ago

Hello, I am trying to get a promo for current customer as my current deal has ended.  I see this was resolved for this person via chat? 

I do not see anyway to get a chat started on this page?  Using a PC.  Please help!

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Slixx002

Visitor

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2 Messages

@Leachdude  You would have to sign into your account and do a refresh on your browser than you'll see a chat next to the bell (notification)

1 y ago

0

XfinityEthan

Official Employee

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1K Messages

Hi, @Leachdude. We can definitely look at the best promotions that fit your needs. The chat icon is in the top right near the bell icon(notification). You must be signed in with your Xfinity credentials to initiate the chat. If you don't see the icon, try a different web browser. Chrome, Firefox, Internet explorer. If you have trouble, let us know. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 y ago

0

user_5f1d0a

Visitor

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1 Message

1 y ago

You cannot make changes online.. You have to call in , wait forever in a que just to speak to someone you can't understand..... I think it's time to see what Verizon can offer.......

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XfinityJoeTru

Official Employee

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7K Messages

Hello user_5f1d0a. Thanks for visiting and commenting on another user's thread in our Forum. We're here to help with change of service orders online. Even without having to call in. We ask that if you'd like official employee assistance with your account, please create your own, new post submission and a member of our team will reach out to support you. Thanks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 y ago

0

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