Visitor
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1 Message
Executive team unresponsive
Chat told me my new plan would be $65/month with no contract for 1.1gig speed and got me to change my mobile phone line too. My first bill is now for $95, on a contract, and chat/phone reps won't help. I had to file an FCC complaint and an executive team member called once and her line goes direct to voicemail and the it just rings endlessly trying to reach something else. I have chat logs from the promised rate and no one will help me. Please, I just want this fixed.
EG
Expert
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112.6K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.4K Messages
1 day ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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