Regular Visitor
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14 Messages
Excellent Offers for New Customers, but Not for Loyal, Longtime Subscribers
Why are there better offers for new customers while longtime (read: 20+ years) subscribers get rate increases rather than renewal offers. Or even just keeping the current rate.
Does Xfinity not care about retaining the subscribers they have left? Which is odd considering existing, longtime subscribers are paying up to and over $200 a month.
Should us existing subscribers cancel our subscription and then avail of the new customer offer?
Or perhaps, just cancel the subscription altogether and find some other provider.
Official Solution
XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
@cagayan365 Thank you so much for working with us. After our conversartion, we were able to successfully get your account repackaged. In the event that you run into any other questions and concerns, please author a new post. We hope you have a great day and take care. Bye for now.
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @cagayan365. I understand your concern. As with many businesses, new customer pricing is offered as a one time discount to encourage new customers to sign up for services. However, it is important to keep in mind that our promotional rates do change frequently and are only available for a limited time as our offers can vary depending on number of factors including things like location and online exclusives.
I know how important it is to work within a budget and I'd be happy to review your services to see if there are any promotions we can take advantage of to get you the services you need at the best possible price. Would you like to give this try?
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cagayan365
Regular Visitor
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14 Messages
1 year ago
Ahead of our $40 rate increase this month, I've been checking xfinity's website for offers and promotions regularly. Multiple times a week for the last few months. And there has been zero change in the offer that is available to us. It's been the same price every time we've checked for months.
That is until today when going through the website, it gave us a wonderful offer. The best offer we've seen since regularly checking. I even screenshot the order confirmation page to make sure because the website continually acts up. But when I finally clicked on "Submit Order," the website refreshes back to the homepage. I guess it refuses to give us the lower monthly rate.
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