Cfowler4774's profile

New Poster

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1 Message

Mon, Nov 9, 2020 8:00 PM

Exceeded number of attempts to add a payment methid

I’m trying to add a payment method for automatic payments and have had nothing but problem. I’ve talked to over 4 customer service agents who “promise” to call me back and never do! When I try and add a card to my payment method I get an error message stating “you have exceeded the number of attempts to add payment instrument. We are unable to process your request at this time”. I am beyond frustrated that literally no one at Comcast will help me and just says “we we escalate this and call you back.” Here’s a shocker, no one has called me back and no one has fixed my issue! So here I am 2 weeks later with no help. Has anyone ever experienced this? I am so close to canceling this entire service.

Responses

New Poster

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1 Message

5 m ago

Same exact issue. [Edited: "Inflammatory"] Was this ever resolved? 

(edited)

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi, @gsimmondsand @Cfowler4774!  

We appreciate you for using the Xfinity Forum to report the issues you're having when attempting to update your payment methods. My team can investigate and may also be able to add the cards here on our end. If you @Cfowler4774, if you haven't already, can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

 

@gsimmonds, I'll be replying to your private message shortly. 

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Regular Visitor

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2 Messages

5 m ago

I too have this problem. ComcastChe ( or anyone ) can you help me? 

Regular Visitor

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2 Messages

5 m ago

ok

 

 

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Thanks for letting us know you're also running into this issue @dtclark. Of course, I can help! If you haven't already, please send me a private message with your full name and service address as it appears on your billing statement.

To send a message, click on my name, "ComcastChe," then click send a message.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

5 m ago

I got your private message and have sent my response. Let's get this figured out @dtclark. Chat with you soon! 

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New Poster

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1 Message

4 m ago

Hello, I'm also having this issue with adding payment methods. Every time I try I get, "You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

 

Xfinity has threatened to turn my service of by jan 14th. If I can't get it resolved by then I'll have to switch providers.

 

@ComcastChe 

Official Employee

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6.7K Messages

4 m ago

Hello damien_baca. We appreciate you visiting the Xfinity Forum. We can investigate the issues you're having when attempting to update your payment methods. To get started, please send me a private message and include your full name and service address so I can access your account. To send a private message, click on my name, "ComcastJoeTru," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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1 Message

3 m ago

@ComcastJoeTru I am also having this issue. Tried to message you directly but was unable. Please let me know how to resolve. I need to update my payment method to a new credit card. Thank you.

Official Employee

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100 Messages

3 m ago

@lizzieann thank you for reaching out over Xfinity forums. Welcome to the community. I would be happy to help with your payment concerns. Can you send me a private message with your full name and service address? To send a private message, click my username and send message. I look forward to hearing from you shortly!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

2 m ago

i am having this same issue where i am not able to update my payment details .. credit card. 

Please assist me . 

Official Employee

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89 Messages

2 m ago

Hey there @sandeep715, I can help you out with this. Can you please click on my name "ComcastSelena" then "Send a message" to meet in a private message to begin? Thank you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

1 m ago

I am having the same issue like every other person on here with no solutions. I spoke to customer service reps and they keep telling me to wait 48 hours and try adding payment again. I have trying this for the last 2 weeks with no success. Now they do I have to cancel my service with them in order to solve the problem? 

Official Employee

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81 Messages

Hello, @user_facdb2. Thank you for reaching out to our experts over Xfinity Forums! I am sorry to hear you are having trouble updating your payment information. I would feel frustrated too if this were happening to me. Please send me a message with your first and last name.

 

To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.I look forward to working with you soon!

 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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7 Messages

1 m ago

I’m currently having the same exact problem can someone please help me, I talked to over 10 different agents and they all just ran me in circle.

Visitor

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7 Messages

1 m ago

@ComcastChe can you help me I really really need help and my internet will be shut off tomorrow if I can’t make the payment.

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