Regular Visitor
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9 Messages
Exceeded maximum credits for outage?
I had a service outage yesterday 4/2/26 and tried to apply for a credit, but it said I had exceeded the maximum? I have not had any credits this month? I tried sending a DM first, but it said to post here first. Thank you for your assistance.
~CC
XfinityJorge
Official Employee
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2.9K Messages
13 hours ago
@honcho5859 Hi there! Thanks for your post and our team is here happy for the chance to work with you today over this platform. I understand that you are contacting us after some network issues in your area and I am here to assist. Can you send us a DM with your full name and address, so we can get started working together?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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