New Poster
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3 Messages
Even though I've selected paper billing Xfinity doesn't send me bills and hits me with overdue charges.
I'm continually having to reset my billing preference to paper billing and having it magically reset by Xfinity to paperless and then I get notices that I'm overdue and have been hit with an overdue charge. This is VERY frustrating. It's starting to seem like a SCAM by Comcast to force accounts to go overdue and collect on overdue fees. As you can imagine, I'm extremely disappointed. I don't want to do paperless billings - I want to pay the bills and not have automatic deductions.
XfinityArmand
Official Employee
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2.1K Messages
2 months ago
Hi there @comxfdoug! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to address your account billing concerns. No worries! You have reached out to the right team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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