Escalation Needed: Refund Not Issued After Service Cancellation

I disconnected my services 3 weeks ago and was promised that the refund would be sent directly to my bank account within 2 business days. Nothing has arrived. I called customer service several times, and each person gave me a different story. One said it would be refunded in 6–14 days, another said I am not eligible, and another said it has already been sent. I’ve asked to speak with a supervisor multiple times, but they keep me on hold for about 30 minutes and then the call disconnects. Classic Comcast.

The bottom line is that I still don’t know how to get my refund. The customer service is terrible—even after disconnecting my service. I’m so glad I switched to AT&T. So much better!

How can I get my refund?

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XfinityJorge

Official Employee

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2.6K Messages

7 days ago

user_3d871b Hello! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We understand that you are reaching out due to a refund that you have not received that yet. Our team is here happy to look into this and make sure you are all taken care of. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_3d871b

Escalation Needed: Refund Not Issued After Service Cancellation

XfinityJorge

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