Error Trying to Review current billing statement

cenzomi Hi there!

I'm sorry to hear you're experiencing difficulties accessing your billing statement online and through the Xfinity app. Let's work together to resolve this issue.

 

Troubleshooting Steps:

1. Clear Cache and Cookies:

   • Accumulated data can sometimes cause loading issues.
   • Please clear your browser's cache and cookies, then try accessing your billing statement again.

2. Try a Different Browser or Device:

   • Sometimes, specific browsers or devices may encounter issues. (We recommend using Chrome)
   • Attempt to access your billing information using a different device to see if the problem persists.

3. Use Incognito/Private Mode:

   • This mode can help bypass certain issues related to extensions or cached data.
   • Open a private or incognito window in your browser and try accessing your billing statement.

Alternative Ways to View Your Bill

 

• • Xfinity My Account App:

    • • Download the Xfinity My Account app from the App Store or Google Play Store.
      • Sign in with your Xfinity ID and password.
      • Navigate to the billing section to view your current and past statements

If you've tried these steps and still can't access your billing information, please let us know and we will be happy to assist you further!