Skip to main content

    Support

    Offers

U
user_iba6dq
1st Topic

Visitor

 • 

4 Messages

Friday, May 16th, 2025 12:48 AM

Error in Billing

I've been on the chat so many times I lost count. I have been being charged for a Netflix service that I never ordered. The last one I took a screen shot on 5/7/2025. With a reference number [Edited: "Personal Information"] if it means anything. I was told I would be credited $74.97 in 24 hours later. Nothing. Now today 5/15 I'm on the chat with a "live" agent again for 20 minutes still nothing. And they asked if I wanted Netflix removed from my account again for the X time! It is getting so ridiculous that it is almost humorous. I'm on my third agent. They just keep transferring me. 

Question

 • 

Updated 

9 days ago

 • Edited

31

1

0

XfinityDemitrius

Official Employee

 • 

1.9K Messages

22 days ago

Hey @user_iba6dq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

5

0

user_iba6dq

Visitor

 • 

4 Messages

5/23/2025 Still haven't received a credit even though I was told again on 5/16 reference [Edited: "Personal Information"] after a long hold on the phone that I would be credited for 3 months of Netflix that I didn't subscribe to or use $74.97. Received an email on 5/20 stating not able to process my request for a credit. This is terrible customer service.

(edited)

Like

Reply

15 days ago

0

XfinityAlfonso

Official Employee

 • 

1.7K Messages

Hello @user_iba6dq thank you so much for taking the time to reach us here on our Xfinity Forums regarding this escalated concern.  Since you've already been talking with us to have a ticket number, we'd like to follow up 1-1 with you so we can provide any status update here may be. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

user_iba6dq

Visitor

 • 

4 Messages

Yesterday, I did what was advised and still haven't received a response. 

Like

Reply

14 days ago

0

XfinitySeth

Official Employee

 • 

137 Messages

We want to be able to look into this for you further, but we'll need you to reach out to us directly with your full name, the name of the account (if different), and the full service address. Once you do, we'll be able to reference the ECM ticket you provided from there 👍

Like

Reply

14 days ago

0

user_iba6dq

Visitor

 • 

4 Messages

Provided this info again. Today 5/29 I was charged yet again for Netflix after confirming (I lost count) that I would not be billed going forward.

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here