Visitor
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1 Message
Error in Billing
I've been on the chat so many times I lost count. I have been being charged for a Netflix service that I never ordered. The last one I took a screen shot on 5/7/2025. With a reference number FGYJNNNKL1164641 if it means anything. I was told I would be credited $74.97 in 24 hours later. Nothing. Now today 5/15 I'm on the chat with a "live" agent again for 20 minutes still nothing. And they asked if I wanted Netflix removed from my account again for the X time! It is getting so ridiculous that it is almost humorous. I'm on my third agent. They just keep transferring me.
XfinityDemitrius
Official Employee
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1.8K Messages
12 hours ago
Hey @user_iba6dq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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