Visitor
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6 Messages
Error Changing Plan in App
I noticed in the app that upgrading our internet plan from 800 to 1,000 Mbps could potentially lower my bill by -13.34 a month. I tried changing it in the app, but it errored out. I tried contacting an agent through chat, and they told me they couldn’t see what I was seeing, but could reduce my bill by selling me mobile service. I don’t want mobile service or any other changes. I just wanted to potentially reduce my bill by making a simple change. Could someone help me out?
Accepted Solution
CCAntoine
Retired Employee
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1.4K Messages
2 years ago
Thanks for reaching out, user_3df0f9! I'm sorry you're having issues changing your plan on the app. I'd be more than happy to help you with any plan changes. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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