Visitor
•
1 Message
ERRONEOUS BILLING
For 11 months I have been charged $6.66 per month for a phone I never ordered. I have contacted Xfinity Customer Service at least 12 times, was promised that this charge would be eliminated, and nothing has changed. Your Customer Service Reps outright lied to me.The phone in question was received by me and I as sent an email from XM Care which included 1 shipping label from FedX shipping this phone to XM Care; [Edited: "Personal Information"]
Label Code E;lxl7kx*q7g. This was FedX'd in January 2025. Your Customer Service Reps tell me that the returned phone cannot be found and that I have to prove I do not continue to have the phone and that I shipped it back in order to stop the charges and be issued a refund. I ask them how I was supposed to prove I don't have it and got no viable response. [Edited: "Personal Information"]
XfinityJeff
Official Employee
•
370 Messages
16 hours ago
Greetings @user_eecwo8, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have been dealing with an issue with the Xfinity mobile bill for almost a year, that is understandably frustrating. You have reached the right team of dedicated esperts that will take care of this for you and stick with you until the issue is resolved. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0