Hello! That’s a great question and we appreciate you reaching out to discuss this with us through our Xfintiy Forums Support platform. The cost can vary depending on the situation. Do you have active service with us still or would this be for the return of equipment on a disconnected account?
If the account is still active then the charge would be monthly until the device is returned. However, there can be a one-time charge applied for unreturned equipment on a fully disconnected account. I do want to let you know that either way, we are able to assist you with any charges once the device is returned.
You can visit our Return Center for more information on returning your cable box through an Xfintiy store or UPS at https://comca.st/2WEaIDm.
CCDevin
Problem Solver
•
735 Messages
4 years ago
@user_bf3c60
Hello! That’s a great question and we appreciate you reaching out to discuss this with us through our Xfintiy Forums Support platform. The cost can vary depending on the situation. Do you have active service with us still or would this be for the return of equipment on a disconnected account?
If the account is still active then the charge would be monthly until the device is returned. However, there can be a one-time charge applied for unreturned equipment on a fully disconnected account. I do want to let you know that either way, we are able to assist you with any charges once the device is returned.
You can visit our Return Center for more information on returning your cable box through an Xfintiy store or UPS at https://comca.st/2WEaIDm.
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