Visitor
•
1 Message
Equipment dispute
Hello,
I do not recognize this item and already returned the equipment that we used for our Xfinity service, this item should not be listed as held by us
Return #271246185678449
• Return Initiated
Return Details
Serial #: 5C7D7D7F44FE
Model: TECHNICOLOR CGM4331COM
XfinityJustinM
Official Employee
•
1.1K Messages
4 hours ago
Greetings @user_hozuzn,
Thank you for making us aware of this issue. Our team would more than happy to review your equipment inquiry further. We'll need some additional information to get started. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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