Visitor
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1 Message
Email states service was disconnected due to overdue balance, but service is cancelled with $0 balance
Hello,
I cancelled my Xfinity internet & mobile services a couple of months ago, and paid off all the remaining balances. However, I just got an email stating that my service has been disconnected because of an overdue balance that remains unpaid. I double checked on the portal that there is a $0 balance in my account, but I still got this email, and just wanted to make sure everything was taken care of.
XfinityAlyssaA
Official Employee
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2K Messages
9 hours ago
Good afternoon @user_ycsydv, and thank you for reaching out on our Community Forums with your billing concerns, we appreciate it and hope you are having a wonderful Monday so far! I see that you received an email regarding an overdue balance after cancelling your internet and mobile account a couple of months ago and paying your remaining balances. To confirm, did you return any XFINITY equipment that was in your possession when you cancelled?
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