Visitor
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1 Message
Email address for customer service
My bill says my account is over the limit for data used and I was charged $156 over my normal bill. My usage has not increased and I have been a customer for over 11 years and never paid any up charge! I would like a very detailed explanation! I believe that this is because people are using streaming services instead of cable. There are many different options for internet in my area and I will be looking for a new provider if an adequate explanation is not received.
XfinityArmand
Official Employee
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2.4K Messages
1 day ago
Thank you so much for taking the time to reach out to Xfinity Support @user_696657. We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to help iron things out for you. Please feel free to shoot us a private message with you details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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