Visitor
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1 Message
Email address for Brian L Roberts CEO
Look this is the third time I am writing in the past half hour because every time I get to tags, it kicks me out. Comcast has been withdrawing monies from my account even though I had called when I was moving from my apartment on 7/17/25. I explained that I have the equipment and when my new apartment was ready, I would call to have Modem reinstalled. $95+ was taken out in July and now $75 in August. I live on SS . Please have monies returned to my account until I call for service. Thank you.
XfinityAdrienne
Official Employee
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1.5K Messages
1 month ago
Good Morning, @user_sgj1ro! Thank you so much for taking the time to reaching out to here on Xfinity Forums! I know moving is stressful, and then you add billing concerns, it is not what we want for our customers. I would be happy to look into the account with you, and ensure everything is resolved. Can you send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_9jjw58
Visitor
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1 Message
18 days ago
I hope this letter finds you well. I am writing to express my heartfelt gratitude for the exceptional service we received from one of your employees, Raphael, [Edited: "Personal Information"] during our recent visit to your store Xfinity/Comcast at [Edited: "Personal Information"]. His professionalism and dedication made a significant impact, and we truly appreciate the respect and care he showed to both my wife and me while resolving our issue. Raphael [Edited: "Personal Information"] is a remarkable asset to your team at Xfinity/Comcast. His ability to address our concerns with patience and understanding is commendable. It is rare to encounter such a high level of customer service, and I believe Raphael exemplifies the principles of your organization superbly. His attitude and willingness to go the extra mile to ensure client satisfaction not only resolved our problem but also left us with a positive impression of your establishment. Thank you for fostering an environment that cultivates such outstanding employees. We look forward to our continued relationship with Xfinity/Comcast, knowing that we can rely on professionals like Raphael [Edited: "Personal Information"] to assist us in the future.
Sincerely,
[Edited: "Personal Information"]
(edited)
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