Visitor
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1 Message
Email address for Brian L Roberts CEO
Look this is the third time I am writing in the past half hour because every time I get to tags, it kicks me out. Comcast has been withdrawing monies from my account even though I had called when I was moving from my apartment on 7/17/25. I explained that I have the equipment and when my new apartment was ready, I would call to have Modem reinstalled. $95+ was taken out in July and now $75 in August. I live on SS . Please have monies returned to my account until I call for service. Thank you.
XfinityAdrienne
Official Employee
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1.4K Messages
13 days ago
Good Morning, @user_sgj1ro! Thank you so much for taking the time to reaching out to here on Xfinity Forums! I know moving is stressful, and then you add billing concerns, it is not what we want for our customers. I would be happy to look into the account with you, and ensure everything is resolved. Can you send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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