Visitor
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3 Messages
Elderly mother overcharged for 3+ years before realizing
Erroneous charges placed on mother's account beginning in 2019 were conceded as improper by an Xfinity representative, prevented from occurring again, yet refused refund to her.
$658.99 plus levied taxed are owed, yet your "policy" of refunding only 4 months seems to conveniently benefit only Comcast. Legality questionable.
It's ENTIRELY POSSIBLE to fix your company's mistakes and refund your loyal customer, but you choose not to do so in your "policy".
I'm so sad that my mother has been scammed by Xfinity. No paper bill was ever sent to my mother, and she was never provided the services she was billed for.
(charged for 2 cable boxes when she only owns 1 TV, and automatically subscribed her to an unknown $7.99/month subscription service)
CCHeather
Problem Solver
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1.1K Messages
2 years ago
@user_cdc16f Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. All third party subscriptions are done through the cable box, where the user accepts the charge 2 different times. As for the refund policy, it is on each bill and in the terms and conditions. If she did not receive a paper bill, then that may be caused by the user signing up for EcoBill. This is not something we can do on the customers' behalf. Have the 120 days of charges for the box and subscription been taken care of?
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