Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you visiting and we hope to be of assistance. Are you inquiring about a recent payment that was over $100.00?
Do you happen to have a copy of your service bill that you can review? If you need to find a copy of your most recent service bill, you can visit our 'How to view your Xfinity bill online' support page for our Xfinity landline services such as Xfinity Internet, Xfinity Voice, and Xfinity Video. Our Xfinity Mobile statements can be found by following the directions on our 'Where can I find my Xfinity Mobile account payments and bills?' support page.
Is there a specific charge that populated on your service bill that you are questioning? Is this for your Xfinity service or Xfinity Mobile services? Any additional details you can provide will help us greatly.
An "echeck/eft return" usually indicates that the previous payment was unsuccessful @user_p6g9l0. With the payment being returned, there would be a charge associated on the service bill for the payment amount that was unsuccessful. Your most recent service bill should reflect the next months services as well as the "echeck/eft return" charge for last month's services. Were you able to verify with the financial institution that funds were taken and delivered? You should be able to see a deduction withdrawal in your ledger potentially.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
1.8K Messages
1 year ago
Hi @user_p6g9l0,
Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you visiting and we hope to be of assistance. Are you inquiring about a recent payment that was over $100.00?
Do you happen to have a copy of your service bill that you can review? If you need to find a copy of your most recent service bill, you can visit our 'How to view your Xfinity bill online' support page for our Xfinity landline services such as Xfinity Internet, Xfinity Voice, and Xfinity Video. Our Xfinity Mobile statements can be found by following the directions on our 'Where can I find my Xfinity Mobile account payments and bills?' support page.
Is there a specific charge that populated on your service bill that you are questioning? Is this for your Xfinity service or Xfinity Mobile services? Any additional details you can provide will help us greatly.
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