2 Messages
EFT Processor Decline
2nd time posting. I spoke with someone last night about my bill fluctuating and they mentioned I dont get the $10 discount since im paying through my debit card and not my checking acct. I then mentioned I haven't been able to pay through my checking acct past the first month because I get an error. They didn't have any advice besides it should work, which... it does not.
I'm trying to figure out how/why my checking acct is not being accepted. I'm just copy/pasting the routing and acct numbers, but every time I try to pay, I'm told either number is invalid. Last time it wouldn't accept my checking acct AT ALL so I guess I'm moving in the right direction but not quite. Didn't have to go through Plaid or whatever that system is this time.
Can someone please help me?
XfinityJorge
Official Employee
•
2.4K Messages
24 days ago
Greetings! Thank you so much for your post and for taking the time to use our Forums again to get assistance. We are sorry to hear that you are having issues setting up your checking account for autopay, and we are here to help look into this for you. I am glad to take a deeper look into this for you to see what is going on. To get started can you shoot us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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