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bigmack1952
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17 Messages

Tuesday, April 12th, 2022 10:28 PM

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EFT payments

What is this EFT payment of $41.10 charged to my card? I didn't sign up for this

Question

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Updated 

3 years ago

2.6K

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XfinityRoberto

Official Employee

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1.7K Messages

3 years ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us about the early termination fees charged to your bill.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

If you were under a new contract offering a discount, and you discontinue service while under that contract, you will be charged the fee.

Only exception is if you were forced to moved and could not continue the contract at new location.

(edited)

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Again

Expert

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31.6K Messages

If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).

 

    If you move to a Comcast serviceable area, and transfer service, you are not charged.
    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
    If you move to a non-Comcast serviceable area, then the ETF does apply.
    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
    If you downgrade service, then the ETF will not apply.
    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
 

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3 years ago

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