IAMAlienInside's profile

Frequent Visitor

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15 Messages

Mon, May 17, 2021 12:07 AM

Ebb question.

I signed up for the ebb and submitted the xfinity form and on another page it was talking about internet essentials but, I am in a contract for blast! 200mbps for $50 a month do I have to change my service to apply for ebb? I received an email confirming my application.

Responses

Official Employee

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2.4K Messages

1 m ago

Hey there, @IAMAlienInside

 

Thanks for reaching out here over our forums. Just to make sure, have you visited the website, after submitting your application? https://comca.st/2RWFO6P

 

This is where the rest of your application would be processed through. Let me know if you have any other questions. 

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Frequent Visitor

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15 Messages

I followed the link and it just takes me to my account. I received an email stating that : Your updated service order is confirmed. Does that mean I was successfully applied?

Official Employee

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118 Messages

Great question! Yes, your application was successfully submitted. If it wasn't, you would get an error message advising that it was unsuccessful and stating the reason why. You should also get a confirmation email within the next 24-hours or so.

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Visitor

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1 Message

1 m ago

I clicked the link to apply for the EBB but it just took me to my account and then it said contact a representative. I tried the chat and it said I don't have TV service but I am an Internet Essentials customer.  I tried to call and just kept going through a loop with the automated rep.  How can I apply?

Official Employee

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6.7K Messages

Hi user_500d97. Thanks for posting on the Forum. Please first try and following the link to Check Eligibility, as this is necessary to get through the application portion. This is found here: https://www.xfinity.com/learn/internet-service/ebb

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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15 Messages

21 d ago

I only received an email saying Thank you for your order. Am I supposed to receive anything else?

ComcastJen

Official Employee

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193 Messages

Thank you so much for reaching back out with that question! We are happy to answer all of your EBB concerns! How long ago did you submit your application?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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15 Messages

Ten or eleven days ago.

(edited)

Official Employee

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266 Messages

You should have received an email letting you if your application was approved, or denied. We can take a look at your account to check on the application status. Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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15 Messages

8 d ago

I contacted support through the live chat service and they verified that the application was pending but, since then I have not received any response as to if I was approved or not. I contacted live chat 13 days ago.

(edited)

Official Employee

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10 Messages

Thanks for keeping us in the loop about your EBB application status. It is important to us that you are provided with the right details and information regarding the status of your EBB application. We would be more than happy to check out your account and provide you with any additional insight possible. Could you please send us a private chat message with your first and last name along with your service address for assistance?

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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266 Messages

@IAMAlienInside at this point, I would have to suggest you reach out to our Internet Essentials team directly at 855-846-8376. They are helping all of our customers with the EBB application process, and status regardless of which speed tier you have. They have the necessary tools to help you. When you call just simply press 0, or ask to speak with a representative. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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