Visitor
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2 Messages
Early Termination Fee
I signed up for Xfinity service six months ago when I lived in Clio. Michigan and recently moved to Ohio for a new job. My new address is not in a Xfinity service area so I had to cancel service. Now, I am being threatened with collections calls because I have not paid the early termination fee. If there was Xfinity service in my new city (Cuyahoga Falls, OH) I would have stayed with Xfinity. I also see that Xfinity is waiving all early termination fees to customers in Pennsylvania, due to Covid-19. I guess Xfinity hasn't heard, Covid-19 hit Ohio and Michigan as well. I don't even recall agreeing to, or signing a two year contract when I started service.
CCKatie
Retired Employee
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744 Messages
4 years ago
Hello @user_92489d. Thank you for making this post and bringing your situation to our attention. I do want to apologize for any issues you had cancelling your account and not getting clear expectations when it comes to any Early Termination Fees (ETF) or service agreements. When getting set up with any of our plans, you are sent a customer approval that would outline the terms of your agreement, if applicable, that you would need to first approve before we would be able to get you set up with any services on our end. It would have included information regarding the plan you are setting up and well as information for your agreement similar to this:
This offer is subject to your 12/24-month minimum term agreement.
An $110/$230 Early Termination Fee for (TV, Internet, Voice or Home) will apply if you cancel all services, excluding Xfinity Mobile, during the term of the agreement. The Early Termination Fee decreases monthly. The Early Termination Fee will not apply if you cancel within 30 days of installation.
Note: In the state of Illinois, the Early Termination Fee will not apply if you cancel within 60 days.
When it comes to ETFs, you can have any ETFs credited back if you were to restart service at any address within 90 days of cancelling. Additionally, you would receive a credit for an ETF for cancelling service after 30 days during your 12 or 24-month agreement only if-
- You are canceling due to a natural disaster in your area
- The account holder has passed away
- You are relocating due to Active-Duty Military
- You are transferring your service to a new address
With that being said, I would still love to help get your account pulled up to see if you would be eligible to have your ETF credited due to COVID-19. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support so we can continue helping out there. We look forward to meeting you there!
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user_370851
Visitor
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1 Message
4 years ago
Very disappointed with xfinity. Do not sign with this company. I've paid my bills on time thruout my contract. Needing to cancel due to moving to Costa Rica. I called to ask for removal of cancelation fees and was told NO.
I won't be recommending xfinity to any family or friends!
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