Visitor
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2 Messages
Early Termination Fee Issue
A few months ago we decided to switch our phone service front Verizon to Xfinity. At the time the account was in my name and had only internet. Because of adding the phones we decided to put the account under my wife's name. At that time we were told that the early termination fee would be waived. Without any other thought to that account we moved forward. In October 2025 I received a collection notice for 160 early termination fee. I have contacted Xfinity multiple times and each time they have said they will process the credits to the account. I received another collection notice today and contacted Xfinity they told me the system wouldn't let them waiver the fee. So I am supposed to pay a fee that I was told by an Xfinity employee would be waived. Paid my bill on time every month and get sent to collections over a charge I didn't know existed. At this point its personal! How is there no one I can reach out to and discuss my situation?
XfinityGabriel
Official Employee
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3.3K Messages
3 months ago
@Hallej2006,
Hi there! Thanks for taking the time out of your Wednesday to reach out. I can definitely understand the inconvenience caused by getting collection notices after being told the early termination fee would be waived. You've come to the right place. Over social media, we are a dedicated team of experts who specialize in resolving billing concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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