Visitor
•
1 Message
Duplicate Internet to same address
I was able to sign up for a better Internet 5 year deal, but for some reason created another billing profile attached to my Xfinity ID at my same address.
Please help delete my inferior deal.
Thanks
XfinityJustinM
Official Employee
•
587 Messages
1 hour ago
Greetings @user_pecnzp,
Thank you for making us aware of the duplicate account issue, it's best to get ahead of this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0