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ridhi_k
1st Topic

2 Messages

Tuesday, December 3rd, 2024 7:31 AM

Duplicate account charges

Hi, I have been charged twice for the duplicate account. There are two accounts registered under my name for the same anddress and I have reached out multiple times to the customer care to refund me for previous duplicate payments but it doesn’t get resolved. Please close one account and refund me for all previous payments. 

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18 days ago

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XfinityRaul

Official Employee

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1.6K Messages

24 days ago

Hello, @ridhi_k. Thank you for reaching out to us via Forums to make us aware of your billing concern. I would be more than happy to review your accounts to see what we can do to correct the charges you received.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

(edited)

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ridhi_k

2 Messages

Hi, this pen and paper icon doesn’t exist on my end. Please suggest an alternate way to assist. I can share my email id: [Edited: Personal Information] and you will find two accounts associated, please close one of the account. 

(edited)

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19 days ago

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XfinityJoe

Official Employee

 • 

584 Messages

Good morning @ridhi_k Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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18 days ago

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