Visitor
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2 Messages
Downgrading more expensive than current internet plan
I am very frustrated by the Change Plan options online that reflect higher monthly prices for a lower Internet speed plan. Calling customer care did not connect me with any representative after an hour of waiting either!
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hey @user_a4d1a0,
Thank you for visiting our Xfinity Community Support Forums. You may be on a promotional plan which is providing you with a discount on your current services. This may result in you seeing lower speed tier plans at a higher monthly cost than your current services. Are you currently experiencing any issues with the services?
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user_a4d1a0
Visitor
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2 Messages
2 years ago
Thank you for your reply. My 1200 mbps plan is too over powered for my needs, and downgrading to a 400 mbs fast plan is quoted to me now at over $100, which is irreconcilable when compared to similar plans to sign up new with other providers. XFinity makes upgrading easy, but no options to downgrade for cost savings.
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