Visitor
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1 Message
Downgrade to internet only
I am looking to downgrade my plan to internet only as I currently do not use my tv package at all. It seems that this can't be done automatically through the website, so I was hoping to get some guidance or speak to someone about my plan.
Accepted Solution
XfinityJanelle
Official Employee
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1.5K Messages
1 year ago
Hi @user_103339 Thank you for reaching out on the Xfinity Community forums. We are happy to assist you with your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJanelle
Official Employee
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1.5K Messages
1 year ago
Thank you for the account information. May I send over a 6-digit code through text to complete the authentication?
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