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user_jlhtny
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2 Messages

Friday, May 3rd, 2024 12:25 PM

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Double payment on my Xfinity mobile account

On May 1st I paid my payment of $257.63 but my card was charged twice. I called customer service that morning and was told they checked All my accounts and only show one payment of $257.63 and that the second payment would not post and I would receive my money but today I checked my account and both payments posted to my account! I am on a fixed income and need this money refunded ASAP!

Please help! 

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9 months ago

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XfinityArmand

Official Employee

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1.9K Messages

9 months ago

Hi there @user_jlhtny!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your account billing concerns.  We are so glad to hear from you and want to help in any way that we can to iron things out.  No worries!  You have reached out to the right team to get things squared away.  Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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user_jlhtny

2 Messages

Yes, I called customer service and was told that they did not see they second payment and was told that the second payment would not post and I would receive my money back but the second payment WAS POSTED and no one at Xfinity can find the second payment but I show I was deducted from Xfinity a total of 515.26 so where is my second payment of $257.63 if you can’t see it but I can?

9 months ago

0

XfinityArmand

Official Employee

 • 

1.9K Messages

Thanks so much for that clarification @user_jlhtny!  We're going to get things ironed out for you.  So that we can get the ball rolling, please feel free to shoot us a private message with the details.  From there we will work on getting the account credited.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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9 months ago

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