Visitor
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1 Message
Double charged
Hello, I received an email confirmation about my updated services and I am getting charged twice for 1.2 Gig and twice for Xfinity Pro. I only have one modem.
Visitor
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1 Message
Hello, I received an email confirmation about my updated services and I am getting charged twice for 1.2 Gig and twice for Xfinity Pro. I only have one modem.
XfinityJeff
Official Employee
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384 Messages
1 day ago
Good morning @user_49hrbg, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the confirmation showing charges twice for the plan, but you have come to the right place for help with this. I see you already sent us a direct message, so we will work with you there.
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EG
Expert
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114.5K Messages
1 day ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section.
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