Visitor
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1 Message
Double charge
i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank
XfinityJorge
Official Employee
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2.8K Messages
2 days ago
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user_yoedlg
Visitor
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1 Message
5 hours ago
Just happened to me too. AUTOPAY CGARGED TWICE Same amount. I called immediately today. At first woman stated,' not possible as it an automatic payment through computer system:. I said," I am Looking at my bank statement RIGHT NOW as I I have you on Speaker".
Customer service," cant happen"
Anyhow, after arguing with me, agent finally sends message to management for reimbursement. FRUSTRATED UNDERSTATEMENT.
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