Double charge

i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank

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XfinityJorge

Official Employee

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2.8K Messages

3 hours ago

user_x8pusa Hi there! Thanks for using our Forums and our team is here happy to look into the billing concerns you have. To get started can you shoot us over a DM with your complete name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Billing

user_x8pusa

Double charge

XfinityJorge

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