Saturday, January 13th, 2024 10:37 PM


Double billing

Live in an apartment complex that a few years after moving here, they started charging $70.00 added to rent for WiFi and cable service thru Xfinity, which I already had. Well, I certainly did not need to pay twice for the same service. It has been roughly 7yrs, since this started, and I have yet to find someone, anyone, who could fix this. 
Around four years ago, finally as a miracle from God found the representative that I thought had understood the issue. They refunded me I think it was about a year and a half worth of what I had paid double and claimed that they were in a close out account and I just continue paying the one that I had to pay with my rent. oh here we are and that service has still been on for a while. I just started paying it because then when I don’t pay it which I had been told many times to do, not pay it. Then the service is disconnected and they won’t put it back on until I pay what’s already been paid  It’s just so frustrating. I’ve been to the stores I’ve talked with managers. I’ve called the representatives which is very hard to understand them sometimes then you talk to their managers and they’re very hard to understand too. I think they’re on the Philippines or something. But enough is enough. I need that second account or whatever it is closed and my money refunded because I’ve been paying for the last four years to two times the amount of a service that doesn’t even really give what they offer. Anyone by any chance here that would be able to guide me somehow? 

Official Employee


1.1K Messages

6 months ago

Hey @user_pwmxea, thanks for reaching out to Xfinity Support on our forums. We definitely don't expect you to pay for service you are not using and I'd love to help. When you get a chance, can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


1 Message

1 month ago

I have this same issue it’s been over two years. My apartments already charge me monthly for xfinity. I’ve addressed this and it was so confusing because just like the customer above , my service would be cut off i didn’t pay. For some time It got to the point where I was convinced and thought I just had an upgrade I was paying for or something but no. I know I’ve been paying more than double. This is not right and I definitely want the same treatment with a refund issued to me

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